Rooms Front Office - Front Office OVERNIGHT Manager
Omni Hotels & Resorts · New York, NY · 2 wk ago
ManagementTemporary
Overview
To work closely with Director of Front Office Operations to ensure maximum Front Office operating efficiency.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on continuing basis, especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Prepare credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Requirements
None specified.
Qualifications
None specified.
Skills
None specified.
Benefits
None specified.
Pay
Not specified.
Schedule
(5) Overnight shifts.