Overnight Front Desk Associate

About the role

As an Overnight Front Desk Associate at Planet Fitness, you will play a crucial role in enhancing the member experience by providing exceptional customer service, promoting the Judgement Free Zone, and ensuring the cleanliness and safety of the club.

Responsibilities

• Greet members and guests as they enter and exit the club, assisting with any questions or concerns.
• Help promote the Judgement Free Zone by interacting with members on the club floor, offering support, and upholding club policies.
• Resolve member concerns and escalate issues to a Manager when necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Execute prospective member calls and tours, assessing their membership needs.
• Ensure restrooms are clean and sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Conduct a comprehensive walk of all club areas to quickly fix any safety/policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken and/or missing equipment promptly.
• Perform regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.
• Physical demands include continual standing and moving, continual communicating, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, moving in different positions, bending, and twisting.

Qualifications

• Passion for Planet Fitness and its mission.
• A positive and upbeat attitude.
• A genuine motivation for helping others.
• Strong communication skills and ability to listen and empathize.
• The ability to inspire and motivate others to achieve their goals.
• A quick study with the ability to apply what you have learned during online and hands-on training.

Skills

• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Physical stamina and strength.

Benefits

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, and Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on the schedule are not specified in this job posting.