Overnight Front Desk Associate

About the role

The Overnight Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members while ensuring an exceptional "Judgement Free" member experience. Key responsibilities include greeting members/guests, assisting with inquiries, resolving concerns, performing membership functions, conducting prospective member calls, and maintaining cleanliness and sanitization of club areas.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken and/or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Qualifications

• Physical Demands: Continual standing and moving throughout the club, lifting up to 75 pounds, frequent cleaning and sanitizing of equipment and facilities, moving in different positions, including bending and twisting.

Skills

• A positive and upbeat attitude.
• A passion for delivering a consistent and exceptional experience.
• Strong communication skills and ability to listen and empathize.
• An ability to inspire and motivate others.
• A quick study with the ability to apply what is learned during online and hands-on training.

Benefits

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

Pay

Details not specified.

Schedule

Details not specified.