Overnight Front Desk Associate

About the role

The Overnight Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. Responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Promote the Judgement Free Zone® by connecting with members and offering support
• Resolve member concerns and escalate to a Manager if necessary
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, updates, cancellations, and transfers
• Conduct prospective member calls and tours, assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces
• Maintain restrooms by following the cleaning schedule, stocking, and keeping them clutter-free
• Perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Address maintenance and facility concerns promptly, including fixing broken or missing equipment

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency
• Physical demands include continual standing, moving, lifting up to 75 pounds, and frequent cleaning and sanitizing

Qualifications

• Passion for the Planet Fitness brand and a desire to make members feel welcome
• A positive and upbeat attitude
• Strong communication skills and ability to listen and empathize
• Quick study with the ability to apply what is learned during training

Skills

• Customer service skills
• Problem-solving abilities
• Communication and interpersonal skills
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Schedule

Shifts may vary depending on the location, but typically involve overnight hours.

Pay

Compensation details are not specified in the job posting, but are typically competitive within the fitness industry.