Overnight Front Desk Associate

About the role

The Overnight Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members while ensuring an exceptional "Judgement Free" member experience. Key responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership-related functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist with any questions or concerns as they check in
• Promote the Judgement Free Zone by connecting with members and offering support
• Resolve member concerns and escalate to a Manager if necessary
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, updates, cancellations, and transfers
• Conduct prospective member calls and tours, assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Resolve member concerns and escalate to a Manager as needed
• Regularly clean and sanitize exercise equipment and Black Card spa amenities
• Clean and sanitize restrooms and communal spaces
• Perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Address maintenance and facility concerns promptly

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Qualifications

• Physical Demands: Continual standing and moving throughout the club, continual communicating, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, moving in different positions, bending and twisting.

Skills

• Positive and upbeat attitude
• Passion for delivering a consistent and exceptional experience
• Work with integrity and respect
• Strong communication and listening skills
• Ability to inspire and motivate others
• Quick study with the ability to apply learned skills

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.