Overnight - Front Desk Agent - MFWAK

About the role

This position involves managing hotel front desk duties during the night shift (approximately 11 PM - 7 AM), performing crucial accounting and reporting tasks, and handling various duties such as processing laundry.

Responsibilities

• Check-in/check-out hotel guests in a timely and professional manner;
• Process all payments per established procedures;
• Take and manage guest bookings, up-selling opportunities;
• Tell guests about ways to improve their stay;
• Handle cash and credit transactions;
• Check-in/check-out guests, take IDs, hand out room keys, and control and release safety deposit boxes;
• Record and act on guests’ preferences, handle their messages, requests, questions, and concerns;
• Be a trusted contact for all guests;
• Handle bill issues and provide local knowledge;
• Loop in management when necessary;
• Jump into other ad-hoc duties when colleagues need help.

Requirements

• Fluency in the local language is preferred but not essential;
• Literate and tech-savvy;
• Flexibility to work varying shifts including nights, weekends, and holidays;
• A high school diploma or equivalent is required;
• One year of experience in a front desk or guest service position is preferred but not mandatory.

Qualifications

• Strong communication skills;
• Problem-solving skills;
• High school diploma or equivalent;
• College or university degree is a plus but not required.

Skills

• Excellent customer service skills;
• Ability to multitask and prioritize tasks;
• Basic computer skills;
• Attention to detail.

Benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.

Pay

The hourly pay range for this role is $18.50 to $19.06.

Schedule

Shifts will vary across a 7-day period, including weekends, evenings, and public holidays.