Front Desk Agent | Overnight

Overview

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS)
• Expeditious and diplomatic resolution of guest problems
• Fully knowledgeable in all emergency procedures
• Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists
• Ensure proper registration of guests and credit procedures are followed
• Distribution of all nightly reports
• Efficient processing of guaranteed no show billings
• Maintain current backup reports
• Handling Express Check-Outs ensuring completion
• Ensuring adherence to all systems and control procedures
• Ensuring that third shift Night Audit checklist and responsibilities are completed
• Balancing of daily postings and revenue

Qualifications

• This person must have a high propensity for customer service
• Previous cash handling experience required
• Previous night audit experience strongly preferred
• Previous full-service hotel/resort front office experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to work cohesively with co-workers both within and outside of department
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor
• Requires working overnight shifts
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Pay

The pay range for this position is $20 - $25 per hour.

Schedule

The schedule for this position is typically overnight shifts.