Overnight Front Desk Agent

About the Role

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences while supporting your career growth.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room key and escort instructions to Bellhop.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts.
• Compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Post charges such as room, food, liquor, or telephone, to ledger.
• Make restaurant, transportation, or entertainment reservations, and arrange for tours.
• Assist guests with deposit of valuables in hotel safe or safe deposit box.
• Perform nightly bucket checks.
• Listen and find solutions to guests' problems.

Requirements

• Experience with customer service.
• Must be able to work overnight shifts.
• Must be able to stand for 8 hours.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage.
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge.
• Paid Holidays.
• 401(k) with Generous Company Match to Support Your Future.
• Daily Pay – Access Your Earnings When You Need Them.
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance.
• Wellness Programs to Support Your Well-Being.
• Flexible Spending Accounts (FSA).
• Tuition Assistance to Help You Grow Your Career.
• Military Leave.
• Employee Assistance Program (EAP) – Support When You Need It Most.
• Life, Disability, Accident, Critical Illness, and Hospital Insurance.
• Pet Insurance for Your Furry Family Members.
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More.
• Low-Cost Gym Membership.
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents.
• Career Growth and Advancement Opportunities.
• Community Involvement – Give Back and Make an Impact.