Overnight Front Desk Agent

About the location

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role

The Front Desk Agent is an integral part of the Front Office Team. You are the first impression and have the opportunity to make a lasting impression through your intuitive service, attention to detail, and highly efficient check-in/out skills. This role connects with guests during their stays, quickly responds to requests, personalizes interactions, and finds opportunities to make their experiences memorable.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc., and make insightful recommendations.
• Respond to all guest requests in an accurate and timely manner.
• Resolve guest complaints to complete satisfaction and find opportunities to recognize and personalize the service.
• Communicate and collaborate with all departments, providing clear information about guest concerns and preferences.
• Attend to details in all reservations, changes, and preferences.

Requirements

• Experience working within a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest-centric approach and ensuring execution of guests' preferences.
• Attention to detail and technical skills.
• Valid work authorization for the U.S.

Benefits

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Complimentary parking.

Schedule

Full time (overnights, weekends, and holidays).