Overnight Front Desk Agent

About the Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by the liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty at times.
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no-show billings.
• Maintain current back-up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue.

Requirements

• High propensity for customer service.
• Previous cash handling experience required.
• Previous night audit experience strongly preferred.
• Previous full-service hotel/resort front office experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to work cohesively with co-workers both within and outside of the department.
• Ability to think clearly, quickly, and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests, and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working the overnight shift.
• Must live within 50 miles of the hotel.

Skills

• Computer Skills: Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office.