Overnight Dispatcher

Job Summary

We are seeking a professional and skilled Overnight Dispatcher to join our team. In this role, you will handle emergency and non-emergency calls, make quick decisions, and coordinate appropriate responses. The ideal candidate is highly organized, computer literate, detail-oriented, and able to work well under pressure. Strong communication skills are essential. While boating knowledge is preferred, it is not required.

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document critical information from callers
• Prioritize calls based on urgency
• Dispatch appropriate response units to locations
• Maintain accurate records and process invoices
• Monitor and respond to VHF radios

Qualifications

• High school diploma or GED
• Previous experience as a dispatcher or in a similar role preferred
• Excellent typing and data entry skills
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment
• Familiarity with emergency response protocols (preferred)
• Ability to remain calm and professional under pressure

Position Details

• Full-time position
• Weekend and holiday availability required
• Overnight shifts required
• Typical shift hours: 4pm-12am or 12am-08
• Expected hours: 40 per week
• Benefits (health, dental, 401(k), paid time off) start after 60 days of employment
• Training period: approximately six weeks with a varying schedule

Schedule

• 8-hour shifts
• Overnight Shift (Required)
• 8 week training period during 8am-4pm or 4pm-8am

Compensation

$18.00 - $20.00 per hour

Our Mission

TowBoatU.S. Ft Lauderdale has been in business since 1989 and has performed thousands of successful towing, salvage and marine assistance operations over the years. We are committed to providing prompt, professional and timely assistance to all customers with a keen eye toward safety using state-of-the-art equipment and experienced crew. While conducting our daily business, we are an active advocate and leader in the marine community lending our support to local law enforcement and U.S. Coast Guard in search and rescue efforts as a public service to all boaters. We respect ourselves, the waters and the community we serve.

Careers

The following is an excerpt from a note that Captain Sean Keenan wrote to our management team. Unfortunately for our company, Sean has moved out to the West Coast to live out the next chapter of his life. We thought these words were indicative of how time spent employed here at TowBoatU.S. Fort Lauderdale can help to shape long term goals.

"The experience I gained here will follow me wherever I go and for that I am truly grateful. Thanks for showing me how to be a true professional out here, it's a tool I won't forget! This opportunity has been amazing and I've been honored to be a part of such a hardworking team!"

Our Employees Make a Difference in Our Community

• Award Winning Staff
• Career Advancement
• Outstanding Opportunities to Develop and Learn
• Paid Certification Training
• Extensive In-House Training Program