Overnight Dispatcher
About the role
This position ensures the timely, safe, and efficient delivery of products to customer locations by managing driver scheduling, route planning, and monitoring delivery data. It involves coordinating with drivers, customers, and cross-functional teams to optimize routes, resolve issues, and meet service goals.
Responsibilities
- Develop labor schedules and assign drivers/trucks to maximize service within DOT hours.
- Ensure driver compliance with regulations and monitor logs.
- Sort and route customer loads for same-day, next-day, and backhaul deliveries using routing software.
- Communicate with drivers and customers about delays or changes, resolving issues promptly.
- Assign daily tasks, train, coach, and document associate activities.
- Assist with union concerns, contractual adherence, and incident investigations.
- Monitor KPIs, prepare reports, and recommend improvements to meet financial and service objectives.
- Coordinate with teams on special deliveries, route adjustments, and customer requests.
- Maintain safety standards, review fleet and injury reports, and participate in investigations.
Qualifications & Skills
Minimum three years’ experience in logistics, transportation, or supply chain operations. Familiarity with dispatch software and onboard computers preferred. Strong communication, organizational, analytical, and multi-tasking skills. Decisiveness, problem-solving, and effective time management abilities. Proficiency in MS Office; experience with labor agreements preferred.
Requirements
Capable of lifting up to 20 pounds, sitting, standing, and walking frequently. Work environment varies from office to distribution settings with moderate to high noise levels. Reasonable accommodations are available for disabilities.