Overnight Dispatch Specialist (Autonomous Trucks)

Responsibilities

• Respond to and resolve trigger requests from autonomous vehicles promptly.
• Safely send remote commands for on-road and closed-course testing.
• Log real-time feedback regarding autonomy and platform performance during testing for engineers.
• Triage and review remote assist workflows to maintain performance metrics and compliance.
• Escalate operational blockers with suggested solutions.
• Engage in cross-functional projects to demonstrate positive impact.
• Stay updated on self-driving technology, software, and operational changes.
• Work towards quantitative and qualitative goals impacting Vehicle Operations.
• Act as an ambassador by interacting with the public.

Requirements

• Experience in dispatching, safety, fleet management, and emergency dispatch.
• Proficient in Microsoft Office and Google Suite.
• Experience in a safety-critical environment.
• Excellent written and verbal communication skills.
• Attention to detail and strategic decision-making abilities.
• Critical thinking and willingness to learn.
• Valid U.S. driver's license with a clean driving record and at least 5 years of driving history.
• Able to pass initial and random drug and alcohol screenings.
• Availability to work day or night shifts, including early mornings or late nights, and regular overtime.

Essential Skills

• Experience in operations, technology, customer service, or automotive field.
• Proficiency in G-Suite and command line interface.
• Interest and aptitude for technology tools such as apps, gaming, and Adobe Creative Suite.
• Experience in a collaborative team environment.

Additional Skills & Qualifications

• Experience in technology tools such as apps, gaming, and Adobe Creative Suite.

Work Environment

This role is based in a Command Center environment where you will monitor live vehicle activity using proprietary tools. The position requires you to be 100% on-site with potential travel. Training lasts approximately three weeks, and the shift is a 10-hour overnight (4th shift: Thursday-Sunday, 6pm-4am).

Job Type & Location

This is a Contract to Hire position based out of Coppell, TX.

Pay And Benefits

The pay range for this position is $25.00 - $28.00/hr.

About the Role

As a Dispatch Specialist, you will play a crucial role in supporting the operations of autonomous vehicles. You will be responsible for resolving a variety of trigger requests, sending remote commands, and logging real-time feedback to enhance the performance of our self-driving technology.