Autonomous Vehicle Remote Assistance Specialist(Overnight Shift In-Person)

About the role

The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments. As an AV Remote Support Specialist, you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders. This is a 100% in-person role and we do not offer remote positions or hybrid work. We are primarily looking to staff our overnight team which is 10pm–7am.

Responsibilities

• Provide real-time intervention using camera and sensor feeds to support AV operations
• Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior)
• Exercise judgment in situations without clearly defined procedures
• Handle escalations and high-complexity incidents as part of core responsibilities
• Document incidents and provide detailed reports for downstream teams
• Communicate with cross-functional stakeholders to resolve issues
• Identify recurring issues and contribute to root cause analysis

Requirements

• Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
• Ability to pass required certification training
• Understanding of U.S. traffic laws
• At least 1 year of experience in operations, technical support, product testing, or similar roles
• Must possess and maintain a valid driver’s license issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work

Qualifications

• Strong judgment and decision-making skills
• Ability to maintain strong decision-making and focus during critical real-time operational incidents

Pay

For Phoenix, AZ-based roles: the base hourly rate for this role is USD $25.90 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of compensation. All full-time employees are eligible to participate in a 401(k) plan.

Benefits

You will also be eligible for various benefits, including a 401(k) plan, bonus program, and a range of additional benefits.

Schedule

This role is primarily for the overnight team, working 10:00 pm to 7:00 am. Shift schedules include evenings, weekends, and holidays.