Autonomous Vehicle Support (Varying Shifts In-Person))

The Community Operations organization at Uber delivers world-class customer support to riders, eaters, and business partners through Centers of Excellence (COEs) that operate 24/7. As an AV Specialist supporting Uber Autonomous Mobility, you will serve as the real-time, human point of contact for riders — providing ride information, troubleshooting issues, and assisting with next steps during service disruptions or emergencies. This role requires exceptional empathy, patience, and a relationship-oriented mindset, with the unique opportunity to help develop new operational processes and tools for scale.

Responsibilities

• Deliver high-quality customer support and satisfaction while solving complex inbound or outbound customer issues that may not have well-documented procedures
• Provide empathetic, efficient, and professional issue resolution via phone and ticket-based cases
• Handle escalations and practice service recovery for unsatisfactory consumer experiences
• Use multiple platforms and tools to identify issues and possible resolutions
• Adapt quickly as priorities shift in real time with new inbound issues
• Stay current with consumer challenges and internal product improvements
• Identify opportunities for improvement (enhancements or bugs) while advocating for customers
• Demonstrate ownership mentality and proactive problem-solving

Basic Qualifications

• English proficiency
• Comfortable operating in multiple modalities (phone, email, ticketing systems)
• At least 1 year of experience in retail, hospitality, or customer service (in-person or contact center environment)

Preferred Qualifications

• Exceptional communication skills — clear, concise speech and writing; active listening and interpretation of customer needs
• Excellent computer skills and problem-solving ability
• Proven ability to adapt and drive progress in ambiguous, changing environments
• Proactive mindset and resourcefulness
• Positive attitude with a growth mindset
• 2+ years of experience in customer service, retail, or another customer-facing role

Compensation

For Phoenix, AZ-based roles: the base hourly rate is USD $21.70 per hour. Eligible for Uber's bonus program and other compensation types. Full-time employees may participate in a 401(k) plan and are eligible for various benefits, including potential bonuses and equity.

Schedule

• Full-time, 40 hours per week
• Requires weekend and evening availability; some holiday work required
• +5% shift differential for shifts worked on both Saturday and Sunday

Work Location

• Must reside in the United States
• On-site work required
• Employees spend at least 50% of their time in-office unless approved for full remote work; some roles require full-time in-office presence