Overnight Customer Experience Representative

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Willingness to work at the Orlando International Airport
• Willingness to accept pay of $19.61/hour ($20.11/hour after 4pm)
• Apart from religious observation, must be able to work a full-time (40 hour/week) OVERNIGHT shift schedule, including holidays, from 10pm - 6am, with days off on weekdays

Pay

This position is anticipated to pay between $40,800 / year to $50,000 / year.

Schedule

This position is located at the Orlando Airport, 1 Jeff Fuqua Blvd., Orlando, FL 32827 and apart from religious observation, interested candidates must be able to work a full-time (40 hour/week) OVERNIGHT schedule, including weekends and holidays, from 10pm - 6am, with days off on the weekdays.