Outside Sales Executive

Key Responsibilities

• Build strong relationships with current customers through regular follow-up and clear communication.
• Learn what each customer needs and make sure the service meets those needs.
• Find new customers, qualify leads, and turn good opportunities into new business.
• Follow a clear sales process to reach revenue and customer growth goals.
• Review market trends, customer feedback, and competitor activity to find new opportunities.
• Understand pricing and rates so quotes are accurate, competitive, and aligned with company services.
• Look for delays, repeat issues, or waste in the sales process and suggest better ways of working.
• Discuss pricing and service terms with customers to reach fair and profitable agreements.
• Make sure contracts are complete, correct, and follow company rules.
• Reduce errors by checking details before contracts are sent or approved.
• Explain the value of the company’s shipping services in a clear and simple way.
• Use presentations, meetings, and marketing materials to support sales efforts.
• Attend trade shows and industry events to build relationships and generate leads.
• Work closely with operations teams so customer needs are met on time and with fewer issues.
• Share accurate booking and service details to help the team deliver smooth service.
• Identify service problems early, help fix root causes, and support corrective action.
• Track sales activity, revenue, quotes, and forecasts, and share updates with management.
• Measure results against goals and use data to find gaps and improvement opportunities.
• Maintain simple and accurate records to support better decisions.
• Help customers with questions, issues, and complaints in a timely and professional way.
• Prepare bookings, quotes, and service contracts accurately and on time.
• Follow up after the sale to confirm satisfaction, solve open issues, and support repeat business.

Requirements

• Strong communication, relationship-building, and customer service skills.
• Ability to identify sales opportunities, manage pipelines, and close new business.
• Knowledge of freight forwarding, ocean shipping, logistics, or related transportation services preferred.
• Comfortable preparing quotes, contracts, and customer correspondence accurately and on time.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency in Microsoft Office and ability to learn internal systems and CRM tools.
• Able to work independently, collaborate across teams, and represent the company professionally.
• Must have a clean driving record.

Qualifications

• A high school diploma or equivalent required.
• An associate or bachelor’s degree in business, marketing, logistics, or a related field preferred.
• 2+ years of sales, account management, customer service, or logistics experience preferred.
• Experience in shipping, freight, transportation, or supply chain environments is a plus.
• Bilingual English/Spanish or English/Creole skills are a plus for serving Caribbean markets.