Outside Guest Service Attendant - Meadows

Responsibilities

• Greets and welcomes guests upon arrival
• Unloads clubs, cleans and places in bag drop area or cart
• Wipes down clubs and loads them into their cars once guests are finished
• Cleans carts when guest return
• Checks carts for damages, if damaged, reports immediately to Golf Shop
• Maintains carts accounted for and plugged in prior to leaving for the day
• Ensures grounds area is clean and prepared for the next day’s operations
• Keeps range and practice area clean of golf balls, baskets, trash, etc.
• Washes golf balls, supplies clean golf balls to ball machine
• Cleans machine and surrounding areas
• Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Head Professional
• Keeps back room and cart area neat and clean
• Communicates tee sheet changes to player’s assistants
• Continually supplies carts to the staging area, ensuring all carts have a pencil and scorecard
• Contact appropriate party, if necessary, when a guest problem is reported
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Resolves guest problems and is empowered to act in absence of manager
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Golf team

Qualifications

• High school education required
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Knowledge of the game of golf preferred