Guest Services Specialist, Facilities Assistant

About the role

Join Our Team at Canza Management, a subsidiary of TLTsolutions. As a Guest Services Specialist, Facilities Assistant, you will support the Facilities team in maintaining the operational integrity, safety, and appearance of the property.

Responsibilities

• Collaborate with Senior Facilities Staff: Work closely with the Chief Engineer and Facilities Specialist to ensure seamless property operations and address any maintenance requests or projects efficiently.
• Support Preventative Maintenance: Help execute preventative maintenance tasks, including filter replacements, minor HVAC upkeep, and assisting with plumbing and electrical systems to prevent breakdowns.
• Assist with Groundskeeping and Facilities: Help maintain the exterior appearance of the property, including basic landscaping duties and keeping outdoor areas safe and clean.
• Assist with Room Repairs: Perform basic repairs in guest rooms, such as fixing room fixtures, replacing light bulbs, and addressing minor electrical or plumbing issues.
• Safety & Security Checks: Assist with inspecting fire alarms, smoke detectors, and other safety equipment to ensure all systems are operational. Notify senior staff of any issues that require immediate attention.
• Pool Maintenance: Support pool maintenance efforts by testing water quality and assisting with routine pool equipment checks to ensure guest safety.
• Inventory and Tools Management: Ensure tools and equipment are stored properly, accessible, and organized. Assist with tracking inventory of maintenance supplies.

Requirements

• Basic Maintenance Skills: Some experience or familiarity with basic building maintenance tasks, including minor electrical, plumbing, and carpentry work.
• Willingness to Learn: Eagerness to learn and develop your skills in facilities management and maintenance tasks. Open to receiving guidance from Facilities leadership.
• Guest-Oriented Mindset: A commitment to addressing guest concerns promptly and ensuring their safety and comfort during their stay.
• Team Player: Strong communication skills and the ability to collaborate with other departments and senior Facilities staff.
• Adaptability: Ability to handle a variety of tasks and adapt to changing priorities, including responding to urgent maintenance issues as needed.
• Attention to Detail: A keen eye for detail and a proactive approach to identifying and resolving maintenance issues before they impact guests.
• Physical Requirements: Ability to lift up to 50 lbs., stand for extended periods, and handle tasks requiring physical effort and the use of tools.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred but not required.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.

Skills

• Basic maintenance skills (electricity, plumbing, carpentry).
• Customer service and interpersonal skills.
• Attention to detail and safety awareness.
• Physical stamina and manual dexterity.

Benefits

• Competitive Pay: Hourly rate reflecting skills, experience, and contributions.
• Discounted Hotel Rates: Enjoy discounted rates at partner hotel brands.
• PTO and Holiday Benefits: 1 week of paid time off, plus holiday pay for full-time employees.

Pay

Competitive hourly rate reflecting skills, experience, and contributions to our success.

Schedule

Full-time position.