Guest Services Specialist

Responsibilities

• Provides escort support to patients and visitors, including wheelchair assistance, to clinical areas, inpatient units, and other facilities to ensure timely arrival at destinations.
• Responds to in-person inquiries by providing hospital information, visitor policies, directions, and local resource guidance, including transportation and campus navigation information.
• Manages lost and found operations, including logging items, coordinating retrieval, responding to inquiries, and arranging return of belongings.
• Maintains designated staff and shared spaces, including ensuring equipment functionality, stocking supplies, and maintaining a clean and organized environment.
• Answers incoming calls, provides general information, connects callers to patient rooms or departments, and responds to service requests.
• Verifies appointment locations using electronic systems to confirm accurate patient routing.
• Provides notary services for patients, visitors, and staff in accordance with established requirements and procedures.
• Maintains lodging resources, provides accommodation information, and coordinates updates with local hotels.
• Accepts, logs, and delivers patient and staff items, including gifts, flowers, and deliveries, across hospital locations.
• Provides patient amenities and support services, including distributing comfort items and assisting with basic needs.
• Assists other departments with operational support, including coordination with valet, security, transport, and vendor services.
• Provides attentive support to patients and visitors by responding to questions and offering general assistance to enhance the overall experience.
• Supports internal processes such as parking validation, shared resource maintenance, oxygen supply monitoring, and coordination of service requests.
• Assists with campus transportation support, including coordination or driving patients and visitors between facilities as needed.
• Provides after-hours support, including coordination of bereavement-related requests and deliveries.

Qualifications

• Six (6) months of customer service experience.
• Basic computer proficiency and ability to learn electronic systems.