Guest Services Specialist
Hyatt Regency · Minneapolis, MN · 2 wk ago
ManagementFull-time
Responsibilities
- Luggage Assistance: Provide courteous and efficient support with guest arrivals, departures, and luggage handling.
- Concierge Services: Assist guests with amenity requests, local recommendations, and general inquiries to enhance their stay.
- Guest Communication: Manage guest interactions before, during, and after their stay, including: Guest surveys and feedback review, Pre-arrival communication, We Care Log follow-up, Post-stay outreach, Room Deliveries, Front Desk Support.
- Hotsos Monitoring: Track service orders and ensure prompt follow-up on guest needs.
- ECA App Oversight: Monitor and respond to guest-related updates within the ECA app as needed.
- Lobby Liaison: Maintain an active presence in the lobby to greet guests, anticipate needs, and support overall guest engagement.
Requirements
- Weekend availability required
- Refined verbal and written communication skills
- Ability to, pull, push, and/or carry up to 50lbs
- Must have physical stamina to tolerate moderate amounts of walking
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
Skills
- Customer Service Orientation
- Communication Skills
- Physical Stamina
Benefits
- Health benefit eligibility at 30 days of employment (FT)
- 401K with company match – eligible to contribute at 30 days of employment
- Discounted room nights at over 1,000 Hyatt properties upon hire
- Free room nights at over 1,000 Hyatt properties at 90 days of employment (FT, PT)
- Education Assistance/Tuition Reimbursement (FT/PT)
- Discounted employee parking ($5/day or $100/mo)
- Access to hotel gym (25,000 sq. ft.)
- Free meals in colleague cafeteria
- Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)
- Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)
- Annual performance-based increases (FT/PT)
Pay
TBD
Schedule
Shifts available between 7:00 a.m. and 1:00 p.m., depending on business needs.