Advanced Guest Services Attendant

Job Summary

To Learn More, please review the Benefits Eligibility Summary

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Responsibilities

• Responsible for ongoing training and development of new and existing staff
• Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager
• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department
• Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed
• Explain guest pay folios over the telephone and e-mail receipts
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary
• Aid Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds
• Other duties as assigned

Job Requirements

• High school diploma or equivalent - required
• Previous experience in guest service – required
• Microsoft office proficiency - required
• Flexible schedule including weekends and holidays- required
• Read, write, speak, and comprehend English - required
• College degree - preferred
• Previous experience in Lodging/Hospitality/Call Center - preferred
• Previous supervisory experience - preferred