Guest Service Assistant

GREETINGS AND TOURS

Greet everyone entering the facility in a kind, friendly manner. Upon checking in a client, give them a tour of the building.

LOGBOOK AND PROCEDURES

Upon going on duty, read the logbook. Have a working knowledge of the Employee Procedure Manual and Residential Policy Manual.

SECURITY AND CLEANLINESS

• Circulate throughout the building and grounds every 45 minutes, making sure that rules are followed and security is maintained.
• Record a head count at least 3 times per shift.
• Keep all assigned statistics up to date.
• Maintain the cleanliness of the facility as instructed by the Director of Guest Services.

MEALTIME RESPONSIBILITIES

• Check on diners at each meal and monitor dining room during mealtimes, making any necessary announcements, etc.
• Make entries in the logbook of pertinent events or information from your shift.

SECURITY AND VISITOR MANAGEMENT

• Keep the hallways clear of loitering residents.
• Maintain security of the lodge by monitoring the comings and goings of visitors, ensuring that VISITOR badges are worn and that others entering the area have signed in and have appropriate ID or badge.

COVERAGE FOR CO-WORKERS

• Be responsible for covering for co-workers during absences.

OTHER SERVICES

• Provide other services as required for the efficient functioning of The Salvation Army.

PAY AND SCHEDULE

• Full-time: Monday through Sunday, 3pm-11pm.
• Part-time: Friday, Saturday, and Sunday, 1-1st and 1-2nd shift.

COMPENSATION

From $13.00 per hour.

WORK LOCATION

In person