Outreach Coordinator

About the role

Since 2012, Giving Home Health Care has supported individuals impacted by health conditions related to work in nuclear facilities for the Department of Energy. The organization provides personalized, in-home care and serves patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah. The Outreach Coordinator, based in the Growth Department and reporting to the Regional Director of Outreach, is a full‑time, salaried, exempt position focused on driving patient growth and expanding presence in the Las Vegas area. The role acts as a community ambassador, building strategic relationships with referral sources, healthcare providers, community organizations, unions, and other stakeholders, and directly contributes to patient acquisition and market growth.

Responsibilities

• Support the development and execution of comprehensive marketing strategies aimed at driving brand awareness, customer acquisition, and revenue growth.
• Collaborate with cross‑functional teams to create compelling campaigns and initiatives.
• Serve as the primary point of contact for patient communication and support.
• Conduct intakes in the office, over the phone, and in person.
• Conduct outreach efforts to attract potential patients, including completing intakes and providing ongoing updates and check‑ins throughout their journey.
• Foster positive relationships with internal staff and external hospital and medical group records departments to facilitate smooth record retrieval and cooperation.
• Build and maintain connections in the community, including local unions, community organizations, and other stakeholders.
• Coordinate and attend patient appreciation events, senior fairs, marketing events, and other community activities to promote the program and services.
• Interpret and analyze lab results, tests and other diagnostic information.
• Analyze market trends and evaluate the effectiveness of marketing efforts across various channels.
• Effectively set expectations and navigate the approval process within the healthcare system, ensuring timely access to necessary care and support services for patients.
• Coordinate effectively with internal staff, external stakeholders, and medical providers to facilitate seamless patient development and support processes.
• Educate former Department of Energy workers, contractors, and subcontractors on qualification requirements and available resources, facilitating access to necessary services and support.
• Ensure the highest level of customer service is provided throughout the patient development process, fostering harmonious relationships with patients, external stakeholders, and internal staff.
• Maintain accurate records of patient interactions and outcomes.
• Continuously seek opportunities for process improvement and innovation to enhance the effectiveness and efficiency of patient outreach, marketing initiatives, and overall program delivery.

Qualifications

• Bachelor’s degree in Business, Marketing or Communications is preferred.
• Previous experience in a healthcare setting, preferably in sales, marketing or patient advocacy is preferred.
• Technical proficiency with Microsoft Office Suite, Salesforce, RingCentral and other relevant software is required.
• Familiarity with healthcare programs and benefits, particularly the RECA and EEOICPA is preferred.
• Key competencies include customer focus, advocacy, communication skills (written and verbal), analytical skills, problem solving, critical thinking, organization, adaptability, empathy and teamwork.
• Ability to travel to events and meetings within the market area.
• Additional duties and responsibilities may be assigned, and existing responsibilities may be modified, as needed to support business needs, departmental priorities, special projects, and organizational objectives.

Benefits

• Company holidays, floating holiday, and birthday holiday
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• Tuition reimbursement program
• Monthly cell phone reimbursement
• 401(k) with matching
• Being a part of a growing company!
• Working with incredible patients and their families!