Outpatient Services Coordinator

About the role

Haven Behavioral Hospital of Philadelphia is a 42 bed acute-care Joint Commission Accredited psychiatric hospital that offers a full continuum of care for older adults dealing with mental health issues. We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services.

Responsibilities

• Performs a wide variety of administrative and operational duties as required for the daily operation of the outpatient facility, which may include patient-facing activities.
• Facilitates communication between the Director of Outpatient Services, clinic staff, and key management personnel.
• Supports routine administrative projects and initiatives for the Director of Outpatient Services, including research and analysis as needed.
• Provides follow-up on assignments given to staff by the Director of Outpatient Services or facility leadership.
• Performs specialized and complex administrative work requiring the use of independent judgment.
• Completes assignments accurately, in a timely manner, and within established procedural guidelines.
• Contributes to Performance Improvement initiatives as requested.
• Performs other related duties as assigned, which may include operational or patient-facing responsibilities.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in behavioral health, business administration, or related field preferred.
• Minimum of 1–2 years of office-based administrative experience, preferably in a healthcare or outpatient clinic setting.
• Knowledge of healthcare operations, insurance verification, or medical terminology preferred.

Qualifications / Skills

• Strong verbal and written skills.
• Well organized, flexible, and responsible.
• Able to communicate knowledge in an educational arena.
• Proficient in Microsoft Office products.
• Able to work tactfully and cooperatively with a variety of internal and external customers.
• Demonstrates age specific and cultural sensitivity towards internal and external customers.
• Organizes own work, coordinating projects, setting priorities, meeting deadlines, and following up on assignments with a minimum of direction.
• Demonstrates working knowledge of the organization’s departmental procedures.
• Must successfully complete Basic Life Saving (BLS) certification and an Oceans approved behavioral health de-escalation program.

Work Environment

• Subject to many interruptions.
• Occasional pressure due to multiple calls and inquiries.
• Can be high paced and stressful; must be able to cope mentally and physically with the atmosphere.
• Spends approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.

Benefits

• Medical, Dental, Vision Coverage (Multiple Plan Options) – Eligible first of the month after 30 days.
• 401(k) Retirement Savings Plan with Discretionary Company Match.
• Tuition Reimbursement.
• Daily Pay.
• Paid Time Off.
• Competitive Market Compensation.
• Short Term Disability, Long Term Disability.
• Life Insurance.
• Employee Assistance Program.