Outpatient Services Coordinator

About the role

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. The Outpatient Services Coordinator provides administrative and operational support for the outpatient clinic, including patient-facing activities, scheduling, documentation, and coordination with clinic staff and leadership. This position ensures the smooth day-to-day operation of the clinic and supports administrative initiatives as needed.

Responsibilities

• Performs a wide variety of administrative and operational duties required for the daily operation of the outpatient facility, including patient-facing activities.
• Facilitates communication between the Director of Outpatient Services, clinic staff, and key management personnel.
• Supports routine administrative projects and initiatives for the Director of Outpatient Services, including research and analysis as needed.
• Provides follow-up on assignments given to staff by the Director of Outpatient Services or facility leadership.
• Performs specialized and complex administrative work requiring the use of independent judgment.
• Completes assignments accurately, in a timely manner, and within established procedural guidelines.
• Contributes to Performance Improvement initiatives as requested.
• Performs other related duties as assigned, which may include operational or patient-facing responsibilities.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in behavioral health, business administration, or related field preferred.
• Minimum of 1–2 years of office-based administrative experience, preferably in a healthcare or outpatient clinic setting.
• Knowledge of healthcare operations, insurance verification, or medical terminology preferred.

Skills

• Strong verbal and written communication skills.
• Well organized, flexible, and responsible.
• Able to communicate knowledge in an educational setting.
• Proficient in Microsoft Office products.
• Able to work tactfully and cooperatively with a variety of internal and external customers.
• Demonstrates age-specific and cultural sensitivity toward internal and external customers.
• Organizes own work, coordinates projects, sets priorities, meets deadlines, and follows up on assignments with minimal direction.
• Demonstrates working knowledge of the organization’s departmental procedures.
• Must successfully complete Basic Life Saving (BLS) certification and an Oceans approved behavioral health de-escalation program.

Work Environment

• Subject to many interruptions.
• Occasional pressure due to multiple calls and inquiries.
• This position can be high-paced and stressful; must be able to cope mentally and physically with the atmosphere.
• Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.