Outpatient Coordinator

About the role

Responsible for facilitating patient admission and registration, verifying insurance benefits, and collecting payments. Acts as the first point of contact, ensuring a professional and compassionate experience for patients and families.

Responsibilities

• Complete patient registration by collecting demographics and verifying insurance eligibility
• Respond to patient inquiries with professionalism and respect
• Obtain insurance verification and process benefits
• Collect co-pays, deductibles, and coinsurance at the point of service
• Accurately enter data into hospital systems and scan documents
• Organize patient appointments and referrals
• Register patients for various procedures and work with electronic medical records
• Generate and review patient data reports, following up on discrepancies
• Perform additional duties as assigned

Requirements

• High school diploma or GED
• Over 1 year of customer service experience
• Proficiency with Microsoft Office
• Strong communication and organizational skills
• Reliable transportation and valid US driver’s license

Preferred Qualifications

• Experience in hospital registration or medical settings
• Knowledge of insurance policies, authorizations, and referrals
• Familiarity with medical terminology, ICD10, CPT codes
• Bilingual in English and Spanish
• Experience with Google products and facility pricing