Outbound Contact Representative

Why You’ll Love It Here

• Hourly Pay + Commission + Bonuses – Your effort = your earnings. Simple as that.
• Consistent Hours, Real Work-Life Balance – Steady, year-round work. Evenings and Sundays? Yours to enjoy.
• Supportive, Team-First Culture – We celebrate wins, lift each other up, and never leave anyone hanging.
• Local & Trusted Brand – Be proud to represent a company customers actually know — and love.
• Career Growth That’s Real – Paid training, ongoing learning, and room to grow your career.

What You'll Do

As an Outbound Representative you'll serve as a key connection between our company and our customers. You'll build relationships, provide valuable information, and help homeowners stay comfortable year-round.

Your Responsibilities

• Proactively connect with current and past customers regarding maintenance memberships, service opportunities, and special promotions
• Schedule appointments and ensure customers receive outstanding service
• Maintain accurate customer records and notes
• Follow up with customers to strengthen relationships and increase customer retention

Who You Are

• Outgoing, positive, and confident when connecting with people—whether on the phone or in person
• A strong communicator who enjoys building relationships and earning trust
• Resilient and motivated—you don't get discouraged by a "no" and see objections as opportunities to educate and help
• Someone who enjoys a challenge and takes pride in finding solutions that benefit customers
• Goal-oriented with a competitive spirit and a desire to succeed
• A team player who brings positive energy and contributes to a winning culture
• Self-motivated, dependable, and eager to grow professionally

What You’ll Need

• Monday–Friday availability (some Saturdays)
• 2+ years in customer service, call center, or related work
• Computer proficiency (Word, Excel, working quickly through different programs, and dexterity of doing it all while working with our customers)
• Valid driver’s license + clean record, reliable transportation
• Able to pass a background check and drug screening

Perks & Benefits

• Ongoing career development
• Internal growth opportunities
• Medical, Dental, Vision, and more
• Short & Long-Term Disability
• 401(k) with company match
• Paid vacation + holidays
• Referral bonuses
• Discounts on company services

Pay

$17.00 - $18.00 per hour