Outbound Call Representative

Holidays Travel Cia Ltda. has a full-time opening for an Outbound Call Representative supporting domestic and international travel advisory, reservations, itinerary planning, customer service, and travel sales. This position is 100% remote and open to candidates throughout the United States.

Responsibilities

• Handle assigned inbound or outbound calls connected to domestic and international travel advisory, reservations, itinerary planning, customer service, and travel sales; confirm the purpose of each interaction and document the outcome accurately.
• Explain the purpose of the call clearly, confirm relevant details, and answer routine questions accurately.
• Record call outcomes, disposition codes, notes, follow-up dates, and contact updates in the approved system.
• Schedule callbacks, route qualified inquiries, or escalate requests to the correct team when needed.
• Follow call-quality, consent, privacy, and do-not-contact procedures on every interaction.
• Meet assigned call-volume, contact-rate, documentation, and follow-up expectations.

Requirements

• Clear verbal communication, active listening, and a professional phone manner.
• Comfort making a high volume of outbound calls and documenting outcomes accurately.
• Ability to follow scripts while responding naturally to routine customer or prospect questions.
• Comfort using CRM, dialer, scheduling, and contact-management systems.
• Reliable internet access and a quiet workspace.
• A pre-employment background check is required.

Pay

$44,500 - $52,000 per year

Schedule

Full Time, 100% Remote