Outbound Call Representative

About the role

One New Creation is adding an Outbound Call Representative to support residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations. The person in this role will make outbound calls, document results, and follow up with prospects or customers. This full-time, 100% remote position is open to candidates throughout the United States.

Responsibilities

• Handle assigned inbound or outbound calls connected to residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations; confirm the purpose of each interaction and document the outcome accurately.
• Explain the purpose of the call clearly, confirm relevant details, and answer routine questions accurately.
• Record call outcomes, disposition codes, notes, follow-up dates, and contact updates in the approved system across moving, call-center, and logistics operations.
• Schedule callbacks, route qualified inquiries, or escalate requests to the correct team when needed.
• Follow call-quality, consent, privacy, and do-not-contact procedures on every interaction.
• Meet assigned call-volume, contact-rate, documentation, and follow-up expectations.

Requirements

• Clear verbal communication, active listening, and a professional phone manner.
• Comfort making a high volume of outbound calls and documenting outcomes accurately.
• Ability to follow scripts while responding naturally to routine customer or prospect questions.
• Comfort using CRM, dialer, scheduling, and contact-management systems.
• Reliable internet access, a quiet workspace, and consistent follow-through.
• A pre-employment background check is required.

Pay

$45,000 - $52,500 per year

Schedule

Full-time, 100% remote