Outbound Call Center Representative
About the role
Are you looking for a rewarding remote opportunity where you can make a real impact on people's lives? At Life Line Screening, you'll join a fast-growing healthcare organization dedicated to helping individuals take proactive steps toward better health through preventive screening programs. As a Remote Outbound Call Center Representative, you'll educate and support patients while enjoying the flexibility of working from home.
As a Remote Outbound Call Center Representative, you'll use a compassionate and consultative approach to connect with patients and encourage participation in important preventive health screening programs. Your work helps support early detection efforts that can improve both the quality and length of life. This role is ideal for individuals who enjoy helping others, communicating over the phone, and working in a fast-paced, goal-oriented environment.
Responsibilities
- Make 100-150 outbound calls per shift to patients regarding their screening kits
- Educate callers on the importance and benefits of preventive health screenings
- Explain how early detection can help prevent or identify colon disease and colon cancer
- Identify and help resolve barriers preventing patients from returning their kits
- Provide clear, accurate information using a consultative approach
- Deliver outstanding customer service while meeting performance expectations
- Effectively de-escalate concerns and create positive patient experiences
Requirements
- Ability to pass a pre-employment drug screen and criminal background check