Outbound Call Center Representative

About the role

At BathWorks of Michigan, our Call Center team creates the first impression for homeowners interested in our Jacuzzi® shower and bath remodels. We’re looking for confident, sales-motivated people who can build trust, create excitement, and turn warm leads into appointments. If you’re competitive, great with people, and motivated by results, we want to hear from you.

Responsibilities

• Make outbound calls to homeowners who have already shown interest in a Jacuzzi® bath remodel.
• Build rapport, handle objections, and schedule in-home design consultations.
• Follow up with leads and keep opportunities moving.
• Work toward individual and team sales goals.

Requirements

• Competitive, driven, and motivated by results.
• Strong communicator who enjoys talking with people.
• Comfortable making outbound calls and asking for the appointment.
• Coachable, resilient, and goal-focused.
• Sales, call center, or customer service experience is a plus.

Schedule

• Monday–Friday | 11:30 AM–8:00 PM
• Saturday–Wednesday | 10:00 AM–6:30 PM
• Thursday–Monday | 9:00 AM–5:30 PM (Tuesdays & Wednesdays off)

This role starts onsite in Byron Center. Hybrid or remote flexibility may be available after 90 days based on training completion and consistent KPI performance.

Pay

• Hourly base pay + uncapped bonus potential
• Typical earnings of $50,000–$70,000 annually
• Eligible for performance-based raises after 90 days and during annual reviews

Benefits

• Medical and dental insurance after 60 days
• FREE vision insurance
• FREE life insurance
• 401(k) retirement plan
• Short-term disability
• Accident and critical illness insurance options
• Paid parental leave
• FREE Employee Assistance Program
• PTO
• Ongoing coaching, training, and advancement opportunities

Why BathWorks?

• 4.9-star Google rating with hundreds of reviews from homeowners across Michigan.
• Locally owned and operated right here in West Michigan.
• A fast-growing company where your work can make a real impact.
• A strong culture built around our core values: Hungry, Honest, Team Player, Leadership, Customer First, and Courage.
• See our before-and-after transformations and the impact you can help create at https://www.bathworksmi.com/careers