OSS Coordinator
About the role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek recognizes Sedgwick as America’s Greatest Workplaces, a National Top Company Certified as a Great Place to Work®, and a Fortune Best Workplace in Financial Services & Insurance. The OSS Coordinator role supports and maintains the claims management system for a local office or multiple office locations and ensures security access meets established policies within the assigned group. Our teams thrive together through in‑person collaboration. To join us, you’ll need to live near our dynamic Centers of Excellence in Memphis, TN (8125 Sedgwick Way).
Responsibilities
- Completes examiner update reports, claim adjustments, provider requests, and operational expense check requests.
- Queues claims for Managed Care; transfers payment allocations; and runs manual pre‑pay and balances as requested.
- Creates and maintains internal and external logins and the applicable security access for the company's claims management systems by determining the validity of incoming requests and whether they meet established policies.
- Coordinates with the company's internal audit group to ensure security access is defined and implemented according to established policies and procedures.
- Communicates and collaborates with other internal departments to support the security needs of end‑users.
- Researches and gathers data as needed for auditing, special projects, or returned checks.
- Provides telephone support to end‑users.
- Performs other duties as assigned.
- Supports the organization's quality program(s).