Ortho Treatment Coordinator (Bilingual)

About the role

We pride ourselves in providing exceptional dental care in a comfortable environment with outstanding customer service. Are you ready to be a part of a team and grow with a company that serves people in your community?

Responsibilities

• Provide a superior customer service experience
• Accurately prepare the consent forms and get parental approval before treatment begins
• Confirm patient’s insurance coverage eligibility/updates changes
• Handle routine questions about appointments, policies, insurance, and treatments
• Answer any questions about the treatment to be performed and any follow-up questions or concerns that the patient might have before and after the treatment
• Explain insurance benefits and limitations, out-of-pocket expenses, and financing options with the patient and/or parent(s) after the exam
• Explain payment options offered at the practice such as Care Credit; assist in the application process if necessary, and submit for approval by the provider
• Set up in-house payment plans with the approval of the Practice Manager and debit accounts according to the agreement set up with the patient or parent
• Collect fees per patient’s insurance
• Manage and assist designated practice team members with appropriate payment and insurance processes
• Clean/maintain the front office area/lobby
• Any and all other duties assigned by the Practice Manager

Requirements

• Ultimate Team Player
• Hard Worker
• Compassionate and Empathetic
• Great Organization Skills
• Positive Attitude
• Willingness to jump in and get the job done
• A Professional and Friendly Demeanor
• Able to work with all ages
• Bilingual
• Able to work long hours/willing to stay late if needed

Pay

$15/hr (based on experience)

Schedule

Mon-Friday 7:30 am-5:00 pm

Benefits

• Health, Dental, Vision, Life, and Short/Long Term Disability Insurance
• 401(k)
• Advancement Opportunities

Qualifications

• Experience not specified
• Education not specified

Skills

• Customer Service
• Insurance Processing
• Financial Management
• Front Office Operations

Benefits

• Health, Dental, Vision, Life, and Short/Long Term Disability Insurance
• 401(k)
• Advancement Opportunities

Equal Opportunity Employer

Smile Magic/Family Smiles is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.