Organizational Change Manager - Utilities

About the role

We Are: Talent Reinventors, and we help clients co-create the workforce of the future. How? We make decisions based on insights. We give people the tools and roadmaps to do their best work. We create digital experiences employees love. And we teach companies how to grow great, forward-thinking leaders. Our approach and our people put us at the front of the pack for talent, HR and organizational consulting. We help clients with new skilling, talent strategy, leadership development, employee experience, change management and beyond.

Responsibilities

• Support clients through large-scale reinvention efforts, including reimagining work, workforce models, and human-centered experiences in environments shaped by data, automation, and Generative AI
• Lead and design enterprise change programs, helping clients execute and sustain change in contexts where ways of working, roles, and skills are evolving rapidly alongside advances in technology and AI
• Partner with clients to define and enable how GenAI is used across the organization, addressing readiness, skills shifts, workforce impacts, and responsible use while reinforcing clear human accountability and governance
• Use quantitative and qualitative data, analytics, and AI-enabled insights to assess readiness, track adoption and behavior change, and inform decisions and course correction
• Design agile, future-ready change strategies that enable new ways of working, including operating models where humans and digital tools work together seamlessly
• Apply human-centered design principles to co-create change solutions and personalized change journeys that can be scaled through digital and AI-enabled approaches
• Use Generative AI thoughtfully to accelerate change delivery, such as developing, testing, and tailoring engagement content, learning assets, and manager enablement, while remaining accountable for quality, tone, and impact
• Help clients build lasting, scalable change capabilities so they can continuously adapt as technologies, business models and ways of working evolve
• Contribute to Accenture business development through proposals, storytelling, and building trusted client relationships

Requirements

• Minimum 5 years of experience in transformational change management
• Minimum 3 years experience in Consulting, Advisory, or Project-based environments
• Minimum of 2 years’ experience working on technology-enabled or digital transformation initiatives (GenAI exposure preferred)
• Minimum of 1 year of experience serving utilities clients (electric, gas, or water) or in a utilities finance, controllership, or regulatory function
• Bachelor's degree or equivalent (minimum 12 years' work experience)

Qualifications

• Experience working on programs in the Customer Service / Customer Operations domain and / or Field Operations
• Experience working with Customer Information Systems including but not limited to SAP and Oracle
• Experience working with Enterprise Asset Management Systems including but not limited to SAP and Maximo
• Experience with Change Analytics, Change Tracking, Design Thinking, Change Capability Development, Agile Change Management
• Applied experience using Generative AI (GenAI) to deliver organizational change work

Skills

• Ability to work across the Talent practice and apply skills beyond change management, including workforce transformation, leadership development, talent strategy, and operating model development

Benefits

• Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Schedule

Ability to travel up to 80%; travel as needed based on client expectations.