Orders and Referrals Specialist

Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits . Responsibilities The Orders and Referrals Specialist is responsible for the processing and follow up of HarmonyCares Medical Group orders and referrals. They will assist with the scheduling of specialist referrals, external diagnostic testing, and external radiology services. Essential Duties And Responsibilities Manage end-to-end processing of orders and referrals, complying with HarmonyCares established processes and proceduresCoordinate and schedule appointments for patients with specialists, diagnostic facilities, and other healthcare providers based on urgency, availability and insurance coverageAssist patients with maps, facility locations, and direct dial numbers to specialists, diagnostic facilities and other healthcare providers as neededCoordinate with Health Information Management (HIM) team to organize and ensure that all required records, imaging, and/or procedural results are available to external provider(s) before patient’s appointment(s)Communicate and share necessary patient information to schedule home and DME services and/or ordersFollow up with patients and providers to assure ordered services were completed or ordered equipment was receivedAnswer and resolve inbound calls from patients, caregivers, and providers related to ordered services, including clarification questions, scheduling inquiries, and status updatesOther duties as assigned Qualifications Required Knowledge, Skills and Qualifications Graduate of an approved Medical Administrative Support program or one year of medical clinical experience, which must include keyboarding experience and experience interacting with people on the telephone (i.e., receptionist, switchboard, etc.) or one year of receptionist experience with high volume calls3 years of customer service experienceExperience with multi-taskingStrong communication skills (written & spoken)Demonstrate proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office SuiteAbility to communicate effectively with patients and their family members, and facility staffKnowledge of basic principles, practices and techniques in primary healthcareAbility to read and interpret written information, and write clearly and informativelyAbility to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions Preferred Knowledge, Skills And Experience Familiarity with Medicare and Medicaid insurances and programsExperience in Aprima (EHR)Medical scheduling experienceReferrals and orders experience Posted Max Pay Rate USD $23.02/Hr. Posted Min Pay Rate USD $17.67/Hr. Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.