Order Support Specialist

Location: Madison, WI (On-site)

About The Opportunity

We are seeking a detail-oriented Order Support Specialist to join a growing operations team. This role is ideal for candidates with data entry, administrative, or customer service experience who enjoy working in a fast-paced environment and have a strong eye for detail. The successful candidate will support high-volume order processing operations, ensuring customer orders are accurately reviewed, entered, and maintained within company systems.

Responsibilities

• Process approximately 100 customer orders per day.
• Review submitted orders to ensure all required information is complete and accurate.
• Verify order details against supporting documentation.
• Enter and maintain order information within company systems.
• Identify and resolve discrepancies, missing information, and data errors.
• Ensure orders are processed according to established procedures and quality standards.
• Monitor order queues and prioritize work to meet deadlines.
• Maintain accurate records and documentation.
• Collaborate with internal departments to obtain needed information and ensure timely order completion.
• Support business operations during periods of increased order volume.

Qualifications

Required

• Minimum 6 months of experience in:
  • Data entry
  • Administrative support
  • Customer service
  • Order processing
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications.
• Ability to manage a high volume of work while maintaining quality standards.
• Strong organizational and communication skills.

Preferred

• Experience using Oracle or other ERP systems.
• Customer service experience.
• Previous order management or operations support experience.

Benefits

Eligible employees may have access to the following benefits (eligibility requirements apply and may depend on job classification and length of employment):

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Transportation benefits
• Paid time off and leave programs
• Critical illness and accident coverage

Pay

$22.00/hour

Schedule

• Monday-Friday
• 6-Month Contract

What We Offer

• Competitive pay at $22.00/hour.
• Opportunity to gain experience with enterprise business systems.
• Supportive and collaborative team environment.
• Modern professional workplace.
• Potential career growth opportunities within customer support, billing, and operations functions.