Customer Support Specialist

Responsibilities

• Answer emails and telephone calls from customers and assist them in their needs.
• Enter and maintain sales orders and expedite previous sales orders.
• Accurately quote product to the customer.
• Purchase product directly from the manufacturer.
• Support and assist the outside sales staff, including customer follow-up.
• Identify and document cost savings.
• Capture over-the-counter sales with walk-in customers.
• Occasionally perform duties in the warehouse, such as shipping and receiving.

Qualifications

• A High School Diploma or GED.
• One to two years of experience in a customer service or sales environment.
• Strong Microsoft Outlook and general computer skills.
• Great communication and telephone skills.
• Exceptional math skills.
• Ability to work independently and in a team environment.
• Ability to lift 50 pounds of product.
• Ability to multitask and prioritize tasks.

Preferred Qualifications

• Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.

Benefits

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and ever-changing entrepreneurial environment.