Customer Support Specialist

About the role

The Customer Support Specialist provides customer and sales support through various duties, including entering and maintaining sales orders, purchasing, quotation, over-the-counter sales, and supporting the outside sales staff.

Responsibilities

• Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
• Enter and maintain sales orders and expedite previous sales orders.
• Accurately quote product to the customer.
• Purchase product directly from the manufacturer.
• Assist and support the outside sales staff, including customer follow-up.
• Identify and document cost savings.
• Capture over-the-counter sales with walk-in customers.
• Perform duties in the warehouse, such as shipping and receiving.
• Responsible for other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1+ years in a customer service or sales environment preferred.
• Strong Microsoft Outlook and general computer skills.
• Great communication and telephone skills.
• Exceptional math skills.
• Ability to work independently and in a team environment.
• Must be able to lift 50 pounds of product.
• Ability to multitask and prioritize tasks.

Preferred Qualifications

• Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.

Benefits

• Competitive pay and exceptional variable compensation programs.
• Health benefits.
• 401(k) and profit-sharing program.
• Maternal and paternal leave programs.
• Tuition reimbursement.
• Referral bonuses.