Customer Support Specialist

About the role

TK Travel and Events is seeking a Customer Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of premium travel, ocean and river cruises, expedition travel, events, and milestone trips. This scope translates into customer support specialized execution within premium travel operations, where every handoff should show what is complete, what is pending, and who owns the next step.

Responsibilities

• Review the Customer Support Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the Customer Support Specialist workflow by helping the team handle assigned customer or client requests.
• Track the Customer Support Specialist workflow by helping the team review available case history before responding.
• Own the Customer Support Specialist workflow by helping the team resolve routine issues within approved authority.
• Coordinate the Customer Support Specialist workflow by helping the team document commitments and next actions.

The role is working well when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Qualifications

• Use Issue Triage and Customer Support Specialist Documentation confidently when carrying out customer support specialized execution.
• Apply Customer Support Specialized Execution without losing track of exceptions, owners, or deadlines.
• Document Problem Solving decisions clearly enough that another teammate can follow the reasoning behind customer support specialized execution.
• Use sound judgment around Status Updates, especially when customer support specialized execution requires escalation instead of assumption.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.