Client Order Specialist
About the role
The Client Order Specialist (COS) is a key member of the Client Order Management team, often client-facing alongside their COM, New Business, and Client Success teams. The COS provides exceptional service to Wiland clients and the Directors/VPs in key functional areas to deliver Wiland solutions to clients - from strategy through delivery.
Responsibilities
- Maintain quality and productive relationships with clients, departments, and client service teams, providing key support for assigned accounts and Client Success Directors; acting as backup and partner to Client Success Directors.
- Own model lifecycle tracking and make timeline decisions for model rebuilds for Clients.
- Own compilation of results and make recommendations for individual Client Success Director's books of business.
- Assist assigned Client Success Directors who are remote or traveling.
- Serve as liaison to clients and interoffice departments when the team is 'on the road.'
- Create and manage model development schedules and inputs, in partnership with Client Success Director and Analytics.
Qualifications
- Bachelor’s degree or equivalent work experience.
- Experience in the Marketing and Digital industry preferred.
- Positive client service experience preferred.
- Minimum 2+ years’ experience with Microsoft software products and research capabilities on the Internet.
- In-depth Excel skills (pivot table skills a must, v-lookup skill nice to have).
- Excellent written and verbal communication skills.
Benefits
Our benefits include: Medical, Dental, and Vision Coverage, 401(k) Retirement Savings Plan with Company Matching, Flexible Time Off Program, Paid Company Holidays, Flexible Spending Accounts with Health and Dependent Care Options, Paid Parental Leave, Short- and Long-Term Disability Plans, Basic and Voluntary Life Insurance, and more.
Pay
$50,000 - $60,000. Total compensation for this role also includes a variable component.
Schedule
Remote (Colorado preferred)