Order Quality Specialist

Job Summary

The Order Quality Specialist (internally known as Keeper of the Stockpile) acts as a liaison between the Fulfillment Center Customer Service team and performs essential functions to resolve inventory discrepancies on orders being assembled for shipment.

Responsibilities

• Work closely with internal teams to resolve inventory related order discrepancies and deliver a positive customer experience
• Investigate and provide resolution for parts that are missing or out of stock
• Handle escalated part identification and communicate solutions to urgent issues that need to be resolved
• Update part and shipping information to be accurately reflected in inventory management and purchase order systems
• Exercise discretion in managing time to locate parts missing from orders
• Log FC Quality Issues and communicate trends with the internal and leadership teams
• Resolve aged orders in process and expedites air orders

Requirements

• Able to work Monday - Friday 12:30 PM-9:00pm or 1:30pm-10:00pm and work Saturdays as needed
• Showcase strong decision making and problem-solving skills
• Possess excellent time management and organizational skills
• Possess intermediate to advanced knowledge of High Jump, Syspro, and Exacta
• Able to operate all material handling equipment safely
• Possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted
• Possess fantastic communication skills & proficient in English (verbal and written)

Qualifications

• Intermediate to advanced knowledge of High Jump, Syspro, and Exacta
• Able to operate all material handling equipment safely
• Possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted
• Possess fantastic communication skills & proficient in English (verbal and written)

Skills

• Intermediate to advanced knowledge of High Jump, Syspro, and Exacta
• Able to operate all material handling equipment safely
• Possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted
• Possess fantastic communication skills & proficient in English (verbal and written)

Benefits

• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away
• Quarterly profit sharing bonus
• Bi-Weekly Travel Stipend
• Safety Shoes Reimbursement Program
• Holiday Pay and Opportunities for Overtime
• Referral Bonus Program
• Free Food!
• Free Snacks and Drinks

Pay

The salary range for this role is $43,993.80 – $53,720.20 annually ($21.15 – $25.82 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

Schedule

Able to work Monday - Friday 12:30 PM-9:00pm or 1:30pm-10:00pm and work Saturdays as needed