Order Review Specialist

About the role

An Order Review Specialist supports customers and manufacturing with ensuring order accuracy. A specialist will maintain the ability to respond to internal order inquiries efficiently and on any level. They will provide helpful information and answer questions regarding order entry. A specialist will perform at a highly professional level to ensure excellent order standards.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Responsibilities

• Will partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and in ICIM (manufacturing software) before they reach manufacturing to produce
• Analyze dealer entered comments for specialty products and parts that are not standard offerings in OMS.
• Research original order information to ensure customers receive what they need to fulfill the warranty claims and prevent a repeat field service order.
• Will work with a Customer Care Agent to find an alternative if required.
• Check validity of product vs entered product on orders
• Provide professional, timely and courteous communication with internal customers including interaction with tech support, architectural, special calculations, and sales area.
• Apply problem solving skills to resolve issues.
• Will assist dealers and all Customer Service departments in training opportunities as needed.
• Will be responsible for executing order changes.

Requirements

• Excellent interpersonal skills
• Attention to detail
• Experience with an order management system or the ability to learn new technology
• Proven customer service experience

Benefits

From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

Pay

Compensation $20.00 - $23.00 per hour, pay based on experience