Order Review Specialist

Job Overview

An Order Review Specialist supports customers and manufacturing with ensuring order accuracy. The specialist maintains the ability to respond to internal order inquiries efficiently and on any level, providing helpful information and answering questions regarding order entry.

Highlights of Your Role

• Partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and in ICIM (manufacturing software) before they reach manufacturing to produce.
• Analyze dealer-entered comments for specialty products and parts that are not standard offerings in OMS.
• Research original order information to ensure customers receive what they need to fulfill the warranty claims and prevent a repeat field service order. Work with a Customer Care Agent to find an alternative if required.
• Check the validity of product vs. entered product on orders.
• Provide professional, timely, and courteous communication with internal customers, including interaction with tech support, architectural, special calculations, and sales area.
• Apply problem-solving skills to resolve issues.
• Afford assistance to dealers and all Customer Service departments in training opportunities as needed.
• Execute order changes.

Qualifications

• Excellent interpersonal skills.
• Attention to detail.
• Experience with an order management system or the ability to learn new technology.
• Proven customer service experience.

Benefits

• Health insurance.
• Paid holidays.
• Paid parental leave.
• 401(k) retirement savings match.
• $300 annual wellbeing account.
• Better Living Day! (a paid day off to go have some fun).
• Annual profit sharing.
• Coordinated volunteer opportunities.
• Financial support through the Brighter Days Fund.

Pay

$20.00 - $23.00 per hour, pay based on experience.

Schedule

N/A

Application Instructions

N/A