Order Processing Specialist

About the role

Zayo is seeking an Order Processing Specialist to join a multi-function team. The primary responsibility is to provide an effortless customer experience while monitoring sales opportunities for the Sales organization.

Responsibilities

• Maximize customer satisfaction with Zayo products and services by creating all types of orders.
• Review sales orders for completeness and accuracy as required for auditing for appropriate pricing.
• Ensure special pricing, promotions, and discount structures have been applied, and gather missing information when necessary.
• Adhere to Quality assurance and industry regulatory requirements to be sure contracts, policies and procedures are in alignment with legal and regulatory definitions.
• Opportunity / Order Administration including creation, processing, project managing, troubleshooting and resolution on relevant order concerns.
• Create and maintain accounts and data integrity in Microsoft Dynamics 365 CRM.
• Manage workload by seamlessly navigating between Salesforce and Dynamics, ensuring data integrity between systems.
• Communicate and interact with external customers. Real-time support for sales and other internal groups, including report building and assisting internal groups with navigation of Dynamics and Salesforce.
• Project manage solutions process, including escalations.
• Possess a thorough understanding of Zayo’s products and services offerings. Maintain knowledge on the order process while staying up to date and being the subject matter expert on entrance criteria / processing / non-standard requests.
• Identify areas of process improvement to streamline order efficiency/data loading/bulk processing/automation/integration.
• Maintain sense of urgency and response to inquiries within established Service Level Agreements.
• Participate in departmental projects as needed.
• Perform other related duties or projects as assigned.

Qualifications

• Bachelor’s degree or higher with a business related focus.
• Minimum of three (3) years of experience in Customer Service or Sales Support experience demonstrating the ability to resolve issues and to effectively interface with internal teams while researching an issue.
• Minimum of two (2) years of Telecom experience required.
• Strong computer skills including proficiency with Microsoft Office and database software and concepts, familiarity with data management is required.
• Demonstrated ability to use multiple database systems.
• Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face to face interactions.
• Ability to collaborate effectively with a large number of business units to ensure successful customer installations.
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, technical, or schedule form, and quickly adapt to new products, processes, and technologies.
• Effective verbal and written communication skills sufficient to manage difficult interactions and facilitate conflict resolution.
• Negotiate resolutions and know when to enlist support and assistance from others.
• Ability to work independently or on a team, support team objectives, take initiative and promote a positive team spirit.
• Requires an individual who is detail oriented with superb organizational skills and the ability to prioritize.
• Maintains monitors and checks own work for accuracy and quality.
• Requires an ability to be flexible and adaptable with work schedule and demands to meet strict deadlines under moderate supervision.

Pay

Estimated Base Salary Range: $53,200.00 - $ 82,000.00 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.

Schedule

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.