Order Processing Specialist

This is a Contract to Hire position based out of Lake Forest, CA, offering a fully remote work environment.

About the role

The primary role of the Remote Customer Service Representative (CSR) is to provide knowledgeable and professional support to customers by answering questions related to products, pricing, availability, orders, and services. This position is responsible for day-to-day order entry, order management, and customer service activities. The CSR serves as a key point of contact for customers through phone, email, and other digital communication channels.

Success in this role requires excellent communication skills, strong attention to detail, self-motivation, and the ability to work independently while maintaining high levels of customer satisfaction. Key performance metrics include call volume, order processing accuracy, response times, and attendance expectations. The ideal candidate has a passion for delivering exceptional customer experiences and building positive customer relationships.

Responsibilities

• Customer Interactions
  • Engage in active listening to understand customer needs and concerns.
  • Respond to customer inquiries through phone, email, and other electronic communication channels.
  • Demonstrate professionalism, courtesy, and empathy during all customer interactions.
  • Build trust and establish positive relationships with customers to promote loyalty and satisfaction.
  • Maintain a professional and customer-focused presence in a remote work environment.
• Customer Solutions
  • Use problem-solving skills to address and resolve customer concerns efficiently.
  • Identify and assess customer needs based on interactions and account information.
  • Research issues and communicate solutions clearly, accurately, and concisely.
  • Demonstrate a strong sense of urgency in responding to customer requests.
  • Escalate complex issues when appropriate while ensuring proper follow-up and resolution.
• Order Management and Process Improvement
  • Process customer orders accurately and efficiently while following established policies and procedures.
  • Monitor order status and proactively address issues that may impact fulfillment or customer satisfaction.
  • Maintain accurate customer and order information in company systems.
  • Identify opportunities for process improvements and share recommendations with leadership.
  • Utilize order management, CRM, and customer service systems effectively to support customers and business objectives.

Requirements

• Intermediate-level experience in customer service, order entry, or a related field.
• Strong communication skills and attention to detail.
• Self-motivation and ability to work independently.
• Proficiency in using order management, CRM, and customer service systems.

Skills

• Customer service oriented
• Order entry
• Call center experience

Pay

The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered within this range will depend on factors such as qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.