Order Processing Specialist

About the role

The Order Processing Specialist plays a crucial role in ensuring that all inbound orders are dispatched promptly and accurately. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

Responsibilities

• Dispatches all inbound orders to Production Specialists via the Live Sheet
• Ensures all orders are dispatched on to the Live Sheet to meet or exceed deadlines
• Places orders for inventoried products upon request for inbound and outbound orders
• Works with Shipping Specialist to accurately account for and track outbound shipments
• Aids in the fulfillment of daily incoming supply orders
• Closes corresponding supply order notes in Vander daily, as needed
• Communicates with associates and vendors via email, Teams, and in-person
• Schedules and revises shipment plans to ensure efficient distribution of products to satisfy customers on an as needed basis when Shipping Specialist is unavailable/out of the office
• Pulls inventory as needed for the fulfillment of supply orders
• Unloads and stocks delivered items into the shipping department
• Creates purchase orders
• Maintains proper levels of all inventoried items to meet the volume of requests
• Receives all inventoried items via Intacct
• Creates Sales Orders for any internal and/or external requests
• Emails product invoices
• Clears accrual Sales Orders
• Manages import/export for invoicing
• PPM Kick Off mail/merge letters
• Communicates with Shipping on the status of requested inventory to be shipped at all times
• Orders all Internal Office Supplies
• Ensures that all inventory and supplies leave the building with the proper invoicing or payment in advance
• Works closely with accounting to maintain accurate Purchase Orders and Invoicing
• Carries out inventory control policies and procedures, such as performing accurate daily, weekly, and monthly cycle counts
• Fulfills and delivers internal office supply orders
• Maintains a clean and safe work environment
• Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner

Requirements

• Proficiency in Microsoft Office and strong overall computer skills
• Experience with or knowledge of shipping and inventory control processes preferred
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively

Qualifications

• Strong computer skills including proficiency with Microsoft Office
• Knowledge of Shipping and Inventory Control practices and strong Time Management Skills
• Ability to multi-task, work as a member of a team, handle unforeseen pressure and keep a positive attitude
• Well-developed organizational skills and the ability to successfully manage multiple issues and demands
• Flexibility to work outside of scheduled shift hours with minimal notice, including weekends

Skills

• Excellent communication skills, both verbal and written
• Excellent customer service skills

Benefits

• We aim to protect the wellbeing of our employees and their families with a broad benefits offering.
• In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program.
• Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
• The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
• All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Pay

$20.00 - $24.56 per hour

Schedule

Monday - Friday, 8:30am-5:30pm EST