Order Processing Specialist

We’re seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT. This is a contract position up to 1 year to start, with potential extension up to 2 years.

Pay

$20.00/hr | Weekly Pay

Schedule

Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, and a legal plan
• Retirement savings plan
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

Responsibilities

• Maintain a high level of professionalism with clients and establish positive rapport with both internal and external customers
• Process a high volume of incoming calls and emails
• Identify and assess customers’ needs to achieve high customer satisfaction
• Provide accurate, valid, and complete information using appropriate tools and methods
• Enter quotes and orders in an accurate, prompt, and professional manner
• Review customer purchase orders for accuracy and request updates as needed
• Create cases based on customer information in a timely manner
• Handle payment processing (credit card), prepare quotes, and place orders for spare parts
• Address and resolve customer issues and anticipate "what's next" in the spare parts process
• Utilize internal documents and CRM tools to process requests efficiently
• Maintain an organized work environment and efficiently switch between multiple systems and screens

Requirements

• Previous customer service experience, especially handling a large volume of incoming calls (required)
• Excellent communication skills, able to interact patiently and diplomatically
• Strong organizational skills and the ability to multi-task successfully
• Comfortable working in a fast-paced environment with shifting priorities
• Knowledge of Microsoft Office, SAP, or other CRM systems (required)
• Able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise

About the Role

• Competitive pay rate of up to $20/hr
• Opportunity to gain valuable experience with a premier manufacturing client
• Supportive and professional team culture
• Exposure to technical and spare parts service in a dynamic environment