Order Processing Specialist

Stone 2000 Enterprises Inc. is seeking an Order Processing Specialist to support building products, customer service, sales support, order coordination, product support, vendors, and project operations. This is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Review and process orders or service requests, confirming required details before release or handoff.
• Review orders for missing details, duplicate requests, pricing discrepancies, and fulfillment exceptions.
• Update order status, approved changes, cancellations, shipment or service details, and customer notes across product, order, and customer operations.
• Coordinate routine order questions with customers, sales, operations, suppliers, or fulfillment teams.
• Track open orders and follow up on delayed, incomplete, or exception items until resolution.
• Maintain accurate order documentation and protect customer account and payment information.

Requirements

• Strong data-entry, organization, customer-service, and attention-to-detail skills.
• Comfort using order-management, CRM, spreadsheet, email, and inventory or service systems.
• Ability to review pricing, quantities, addresses, dates, and order details accurately.
• Clear written communication when coordinating changes or resolving exceptions.
• Reliable follow-through and the ability to manage multiple open orders.
• A pre-employment background check is required.

Pay

$48,500 - $55,000 per year

Schedule

Full-time, 100% remote