Order Processing Specialist

About the role

Shroff Travel is recruiting an Order Processing Specialist to work across air tickets, tours, travel products, reservations, customer service, sales support, and travel operations. In this full-time, 100% remote position, you will enter, verify, track, and resolve customer or service orders.

Responsibilities

• Review and process orders or service requests connected to air tickets, tours, travel products, reservations, customer service, sales support, and travel operations, confirming required details before release or handoff.
• Review orders for missing details, duplicate requests, pricing discrepancies, and fulfillment exceptions.
• Update order status, approved changes, cancellations, shipment or service details, and customer notes across ticketing, tours, and travel sales.
• Coordinate routine order questions with customers, sales, operations, suppliers, or fulfillment teams.
• Track open orders and follow up on delayed, incomplete, or exception items until resolution.
• Maintain accurate order documentation and protect customer account and payment information.

Requirements

• Strong data-entry, organization, customer-service, and attention-to-detail skills.
• Comfort using order-management, CRM, spreadsheet, email, and inventory or service systems.
• Ability to review pricing, quantities, addresses, dates, and order details accurately.
• Clear written communication when coordinating changes or resolving exceptions.
• Reliable follow-through and the ability to manage multiple open orders.
• A pre-employment background check is required.

Pay

$48,500 - $55,500 per year

Schedule

Full-time, 100% remote role open to candidates throughout the United States.